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Kanawha County · Charleston metro

Plumbing Services in Charleston, WV

Need help with a leaking water line, a sewer line backup or no hot water in Charleston? Call (833) 878-1592 to describe the problem and get connected with a licensed local plumber.

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Calling is free. Repairs are done by independent, licensed plumbing companies serving Charleston and Kanawha County.

Plumbing help in Charleston

Plumb Right Now arranges plumbing repair, drain and sewer service, water heater work and emergency help in Charleston, WV, through independent licensed local plumbers. The calls that come up most here are water line repair, sewer line repair and frozen pipe repair. Call (833) 878-1592 to describe the problem and get connected with a local plumber.

Water supply lines and fittings inside an open wall during renovation
Stock photo of residential plumbing work.

Most requested plumbing services in Charleston

Start with the service that matches your problem. Services marked “Common in Charleston” are the calls local housing and conditions produce most in Charleston, WV.

Emergency plumbing in Charleston, WV

Call (833) 878-1592By calling, you agree to be connected with an independent plumbing contractor serving your area. Calls may be recorded for quality and training. The call and referral are free, and you are never obligated to hire.

Shut off your main water supply if it's safe to do so. The emergencies below are listed most likely first for Charleston, WV homes, based on local conditions. See also what to do in a plumbing emergency.

When to call, and what to do first

For the problems Charleston, WV homeowners call about most, and why they come up here:

  • Water Line Repair

    Why it comes up in Charleston: The line from the curb stop into the house is the owner's, so yard leaks and breaks are a plumber's job.

    Signs:
    Soggy yard, low pressure, meter moving with taps off
    Urgent when:
    Water surfacing or a sudden loss of pressure
    Before help arrives:
    Close the shutoff at the meter or where the line enters
    Repair or replace:
    One break: repair. Old galvanized or lead line: replace
  • Sewer Line Repair

    Why it comes up in Charleston: Older neighborhoods on hillsides have aging laterals that crack and shift.

    Signs:
    Several drains slow at once, gurgling, sewage smell
    Urgent when:
    Sewage backing up into a tub, shower or floor drain
    Before help arrives:
    Stop running water; don't use chemical drain cleaners
    Repair or replace:
    One break: spot repair or lining. Collapsed line: replace
  • Frozen Pipe Repair

    Why it comes up in Charleston: Winter cold snaps freeze pipes in crawlspaces and exterior walls.

    Signs:
    No water at a faucet in freezing weather; frost on a pipe
    Urgent when:
    A pipe has split or water is spraying
    Before help arrives:
    Open the faucet, warm the pipe gently; never use an open flame
    Repair or replace:
    Thawed and intact: no repair. Cracked: replace that section

Why Charleston homes need these repairs

Charleston's water comes from the Elk River, treated at West Virginia American Water's Kanawha Valley plant in the city's Triangle District. Most homes are owner-occupied, and the line from the curb stop into the house is the owner's, while the utility is replacing customer-owned lead lines it finds at no direct charge.

Local conditions behind Charleston plumbing problems

Water hardness
See below
Winter
Regular hard freezes
Plumbing code
Local

Charleston, WV service pages

Frozen pipe risk in Charleston, WV

Regular hard freezes

Charleston, WV's water supply and your plumbing

West Virginia American Water's Kanawha Valley Water Treatment Plant in Charleston draws from the Elk River; it went online in 1973 and serves nearly 302,000 customers across 11 counties. [1]

West Virginia American Water owns the service line from the main to the curb stop; the property owner owns the rest, from the curb stop into the building. [2]

West Virginia American Water replaces customer-owned lead service lines found during main replacement projects with copper or plastic lines at no direct charge to the customer. [3]

Charleston plumbing questions

Who repairs a leaking water line in Charleston?

The line from the meter to the house is usually the owner's to repair, and a plumber handles it; the utility handles its side of the meter. Why it comes up in Charleston: The line from the curb stop into the house is the owner's, so yard leaks and breaks are a plumber's job.

Can recurring clogs in Charleston mean a sewer line problem?

Yes. When several drains back up together, the main sewer line is the likely cause, and a camera inspection shows whether it's roots, a sag or a break. Why it comes up in Charleston: Older neighborhoods on hillsides have aging laterals that crack and shift.

Who owns the water line at my Charleston home?

West Virginia American Water owns it to the curb stop; from there into the house, it's the owner's to repair.

Will West Virginia American Water replace my lead service line?

It replaces customer-owned lead lines found during main replacement projects at no direct charge, and has a plan for removing customer-owned lead and certain galvanized lines.

Which river supplies Charleston, West Virginia's water?

The Elk River, treated at the Kanawha Valley Water Treatment Plant in Charleston.

What should I do if my Charleston water line is leaking in the yard?

Check the meter with every fixture off; if it moves, call the utility if the leak is on their side of the curb stop, or a plumber if it's on yours.

Sources (4)
  1. U.S. Census Bureau QuickFacts, Charleston city, West Virginia (2020-2024) · checked 2026-10-05
  2. West Virginia American Water, Kanawha Valley Treatment Plant 50th anniversary · checked 2026-10-05
  3. West Virginia American Water, Lead Service FAQs · checked 2026-10-05
  4. West Virginia American Water, Lead Service FAQs · checked 2026-10-05
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