Plumbing emergency · Naperville, IL
Emergency Plumbing in Naperville, IL
For a burst pipe, major leak or sewage backup in Naperville, shut off the water first, then call. Problems on the street side of the meter go to City of Naperville; anything on your side goes to a licensed plumber, and we connect you with one.
By calling, you agree to be connected with an independent plumbing contractor serving your area. Calls may be recorded for quality and training. The call and referral are free, and you are never obligated to hire.- Licensed local plumbers
- Free call and referral
- You approve the quote first
Call now for
- Burst pipes
- Major leaks
- Sewage backups
- Overflowing toilets
- Leaking water heaters
Emergency plumbing services in Naperville
- Burst Pipe RepairStopping and repairing burst or split pipes.
- Sewer BackupSewage coming up through floor drains, tubs or toilets.
- Water Heater RepairNo hot water, leaking tank, strange noises or uneven temperature.
- Leak DetectionHidden leaks behind walls, ceilings or floors, or a bill that suddenly jumps.
- Frozen Pipe RepairThawing frozen lines safely and fixing freeze damage.
- Sump Pump Repair and InstallationSump pumps that fail, run constantly or need replacing.
Emergencies we connect you with help for
- Burst or split pipes
- Water leaking through a ceiling
- Sewage backing up into drains
- An overflowing toilet that won't stop
- A water heater leaking from the tank
- No water in the house
Emergencies most likely in Naperville homes
- Naperville sees regular hard freezes. Burst pipes usually show up when the pipe thaws, so check exposed lines, garages and crawlspaces after a hard freeze.
- Finished basements depend on sump pumps through spring storms.
- Northern Illinois cold snaps freeze pipes in exterior walls and garages.
- Typical home built
- 1991
- Homes before 1980
- 23%
- Winter freezes
- Regular hard freezes
The first five minutes
- 1Shut off the waterMain shutoff, or the fixture's own valve.
- 2Cut power near waterOnly from a dry spot.
- 3Gas smell: leave firstCall the gas utility or 911 from outside.
- 4Call and describe itSay what failed and when.
What affects the price
The plumbing company sets the price after seeing the job; ask for it in writing before work starts.
- Time of day, weekends and holidays
- What failed and how much water got out
- Access to the pipe or fixture
- Whether a temporary fix or a full repair is done first
- Parts the plumber has to source
Plumbing work we connect Naperville homeowners with
Sewer BackupSewage coming up through floor drains, tubs or toilets. Water Heater RepairNo hot water, leaking tank, strange noises or uneven temperature. Leak DetectionHidden leaks behind walls, ceilings or floors, or a bill that suddenly jumps. Frozen Pipe RepairThawing frozen lines safely and fixing freeze damage. Sump Pump Repair and InstallationSump pumps that fail, run constantly or need replacing.
Emergency Plumbing in Naperville: questions
My Naperville house has no water but the pipes aren't frozen. Who do I call?
Naperville asks residents with no water or unusually low pressure, and no signs of frozen pipes, to call its Customer Care Center at (630) 420-6060. If a pipe bursts, shut off the main valve first.
Sewage is coming up through my Naperville floor drain. Who should I call?
Naperville says water rising from a floor drain, sink or toilet may mean a sanitary sewer backup, and asks residents to contact the Water Utility at (630) 420-6137.
Who fixes a water main break on my street in Naperville?
City of Naperville handles mains and the service line up to the meter. A plumber handles the line from the meter to the house and everything inside.
What should I do if a pipe bursts during a Naperville freeze?
Close the main shutoff, open the faucets to drain the lines, and keep heat on. In Naperville, check garages, crawlspaces and exterior walls first.
Are older Naperville homes more likely to have plumbing emergencies?
Age matters: the median Naperville home was built in 1991 and 23% predate 1980. Homes of that era typically have copper or CPVC supply, plastic drains, and in some homes gray polybutylene supply pipe.
Is sump pump repair and installation a common emergency in Naperville?
Finished basements depend on sump pumps through spring storms.
Is frozen pipe repair a common emergency in Naperville?
Northern Illinois cold snaps freeze pipes in exterior walls and garages.
Emergency Plumbing near Naperville
More plumbing services in Naperville
- Water Heater Replacement in Naperville, ILWater Heater Replacement in Naperville, IL: 1990s–2000s homes are on their second or third tank.
- Frozen Pipe Repair in Naperville, ILFrozen Pipe Repair in Naperville, IL: northern Illinois cold snaps freeze pipes in exterior walls and garages.
- Sump Pump Repair in Naperville, ILSump Pump Repair in Naperville, IL: finished basements depend on sump pumps through spring storms.
- All plumbing services in NapervilleEvery plumbing service available to Naperville homes.
Local rules and details for Naperville
Who to call in Naperville
Leaks on the street side of the water meter, a broken main or no water on the whole street are for the water utility: in Naperville that is City of Naperville. Check its website or your water bill for its emergency line.
Leaks, backups and failures on your side of the meter, inside the house or in your sewer lateral, are a plumber's job. Call us and we connect you with an independent, licensed plumbing company that handles emergency calls in Naperville; when they can arrive depends on that company and the time of day.
Reporting a water emergency in Naperville
- Naperville advises residents whose pipes burst to shut off water service at the home's main shut-off valve. Residents with weaker than normal water pressure and no signs of frozen pipes, or with no water at all, should contact Naperville's Customer Care Center at (630) 420-6060, and the city recommends a licensed plumber for pipes that cannot be thawed. [3]
- If water is rising from a floor drain, sink or toilet in a Naperville home, the city says the sanitary sewer may be backing up and residents should contact the Water Utility at (630) 420-6137. The city separately notes that sump pumps must not be connected to the sanitary sewer or a basement floor drain. [4]
Other common plumbing calls in Naperville
- Water Heater Replacement: 1990s–2000s homes are on their second or third tank.
Naperville facts behind this page
- Naperville buys Lake Michigan water from the DuPage Water Commission, treated at the City of Chicago's Jardine Water Purification Plant; the city's former network of 25 wells is partly kept for emergency standby. [1]
- The median home in Naperville was built in 1991. [2]
- About 23% of Naperville's housing units were built before 1980, the era of galvanized steel supply pipe, cast iron drains and clay sewer laterals. [2]
- Naperville advises residents whose pipes burst to shut off water service at the home's main shut-off valve. Residents with weaker than normal water pressure and no signs of frozen pipes, or with no water at all, should contact Naperville's Customer Care Center at (630) 420-6060, and the city recommends a licensed plumber for pipes that cannot be thawed. [3]
- If water is rising from a floor drain, sink or toilet in a Naperville home, the city says the sanitary sewer may be backing up and residents should contact the Water Utility at (630) 420-6137. The city separately notes that sump pumps must not be connected to the sanitary sewer or a basement floor drain. [4]
Sources (4)
- City of Naperville, Water Supply · checked 2026-10-05
- U.S. Census Bureau, ACS 2024 1-year (B25035) · checked 2026-10-01
- City of Naperville, Cold Weather Resources · checked 2026-10-20
- City of Naperville, Home or Structure Flooding · checked 2026-10-20