Emergency Plumbing in Kansas City, MO

Who to call in Kansas City

Leaks on the street side of the water meter, a broken main or no water on the whole street are for the water utility: in Kansas City that is KC Water. Check its website or your water bill for its emergency line.

Leaks, backups and failures on your side of the meter, inside the house or in your sewer lateral, are a plumber's job. Call us and we connect you with an independent, licensed plumbing company that handles emergency calls in Kansas City; when they can arrive depends on that company and the time of day.

Reporting a water emergency in Kansas City

• KC Water asks customers to report no water, low water pressure, a water main break, sewer odors or a fire hydrant leak by calling 816.513.1313 or 311 and selecting Option 3, then Option 4, or by reporting the issue online. [3]
• KC Water advises that if you see water leaking from the street or have low water pressure, report it by calling 311 or using the myKCMO app and get a case number. Water must be shut off to repair a main, and KC Water sends notices via door hangers, AlertKC or social media, so residents should store water if a repair is scheduled. [4]
• KC Water states that it is responsible for repairing leaks on water meters and public water mains in Kansas City. Internal leaks, sprinkler leaks and leaks on the customer's service line, running between the service connection and the building, are the homeowner's responsibility, including all pipes between the service connection and the structure, irrigation systems and indoor plumbing. KC Water's customer line is 816-513-1313. [5]
• KC Water's new customer guide tells Kansas City residents to know the location of their main water shut-off valve in case of emergency, and notes that interior water pipes are the homeowner's responsibility. When temperatures drop below 23 degrees, it advises running a pencil-lead-width stream from a faucet on the lowest level of the home and opening cabinet doors so warm air reaches pipes under sinks. [6]

Other common plumbing calls in Kansas City

• Sewer Line Repair: older neighborhoods have clay and cast iron laterals where roots from mature trees get in at the joints.

Kansas City facts behind this page

• About 80% of KC Water's raw water comes from the Missouri River, and average hardness is about 100 mg/L (5 to 6 grains per gallon). [1]
• The median home in Kansas City was built in 1969. [2]
• About 63% of Kansas City's housing units were built before 1980, the era of galvanized steel supply pipe, cast iron drains and clay sewer laterals. [2]
• KC Water asks customers to report no water, low water pressure, a water main break, sewer odors or a fire hydrant leak by calling 816.513.1313 or 311 and selecting Option 3, then Option 4, or by reporting the issue online. [3]
• KC Water advises that if you see water leaking from the street or have low water pressure, report it by calling 311 or using the myKCMO app and get a case number. Water must be shut off to repair a main, and KC Water sends notices via door hangers, AlertKC or social media, so residents should store water if a repair is scheduled. [4]
• KC Water states that it is responsible for repairing leaks on water meters and public water mains in Kansas City. Internal leaks, sprinkler leaks and leaks on the customer's service line, running between the service connection and the building, are the homeowner's responsibility, including all pipes between the service connection and the structure, irrigation systems and indoor plumbing. KC Water's customer line is 816-513-1313. [5]
• KC Water's new customer guide tells Kansas City residents to know the location of their main water shut-off valve in case of emergency, and notes that interior water pipes are the homeowner's responsibility. When temperatures drop below 23 degrees, it advises running a pencil-lead-width stream from a faucet on the lowest level of the home and opening cabinet doors so warm air reaches pipes under sinks. [6]