Emergency Plumbing in Virginia Beach, VA

Who to call in Virginia Beach

Leaks on the street side of the water meter, a broken main or no water on the whole street are for the water utility: in Virginia Beach that is City of Virginia Beach Public Utilities. Check its website or your water bill for its emergency line.

Leaks, backups and failures on your side of the meter, inside the house or in your sewer lateral, are a plumber's job. Call us and we connect you with an independent, licensed plumbing company that handles emergency calls in Virginia Beach; when they can arrive depends on that company and the time of day.

Reporting a water emergency in Virginia Beach

• Virginia Beach Public Utilities lists water and sewer emergencies as no water service, low water pressure, burst pipes or other emergency turn-offs, water main leaks and sanitary sewer stoppages. Report them to the Public Utilities Front Desk at 757-385-4171 during business hours, or 757-385-3111 for after-hours emergencies on nights, weekends and holidays. [3]
• If pipes freeze, Virginia Beach Public Utilities advises turning water off at the private water shut-off valve and never thawing pipes with an open flame or electrical appliance. The utility also says residents can report a broken pipe in the home through Public Utilities if they cannot locate the shut-off valve. [4]
• Virginia Beach Public Utilities treats no water service, low water pressure, burst pipes or other emergency turn-offs, water main leaks and sanitary sewer stoppages as emergencies. Its front desk takes calls at 757-385-4171 during business hours, and after-hours emergencies on nights, weekends and holidays go to 757-385-3111. Residents can call to report a broken pipe in their home if they cannot locate the shut-off valve. [3]
• Virginia Beach Public Utilities Operation and Maintenance takes reports of sanitary sewer stoppages and water main breaks at 757-385-1400. The city asks residents with problems in the sewer serving their home to call it first, before contacting a plumber. If the blockage turns out to be in the city's infrastructure, the city clears it at no charge to the homeowner. [3]

Other common plumbing calls in Virginia Beach

• Water Heater Replacement: many homes from the 1980s–90s are on aging water heaters.

Virginia Beach facts behind this page

• Virginia Beach's water comes from Lake Gaston through a 76-mile pipeline to Lake Prince, then is treated at Norfolk's Moore's Bridges Water Treatment Plant. [1]
• The median home in Virginia Beach was built in 1984. [2]
• About 39% of Virginia Beach's housing units were built before 1980, the era of galvanized steel supply pipe, cast iron drains and clay sewer laterals. [2]
• Virginia Beach Public Utilities lists water and sewer emergencies as no water service, low water pressure, burst pipes or other emergency turn-offs, water main leaks and sanitary sewer stoppages. Report them to the Public Utilities Front Desk at 757-385-4171 during business hours, or 757-385-3111 for after-hours emergencies on nights, weekends and holidays. [3]
• If pipes freeze, Virginia Beach Public Utilities advises turning water off at the private water shut-off valve and never thawing pipes with an open flame or electrical appliance. The utility also says residents can report a broken pipe in the home through Public Utilities if they cannot locate the shut-off valve. [4]
• Virginia Beach Public Utilities treats no water service, low water pressure, burst pipes or other emergency turn-offs, water main leaks and sanitary sewer stoppages as emergencies. Its front desk takes calls at 757-385-4171 during business hours, and after-hours emergencies on nights, weekends and holidays go to 757-385-3111. Residents can call to report a broken pipe in their home if they cannot locate the shut-off valve. [3]
• Virginia Beach Public Utilities Operation and Maintenance takes reports of sanitary sewer stoppages and water main breaks at 757-385-1400. The city asks residents with problems in the sewer serving their home to call it first, before contacting a plumber. If the blockage turns out to be in the city's infrastructure, the city clears it at no charge to the homeowner. [3]