Emergency Plumbing in Phoenix, AZ

Who to call in Phoenix

Leaks on the street side of the water meter, a broken main or no water on the whole street are for the water utility: in Phoenix that is City of Phoenix Water Services. Check its website or your water bill for its emergency line.

Leaks, backups and failures on your side of the meter, inside the house or in your sewer lateral, are a plumber's job. Call us and we connect you with an independent, licensed plumbing company that handles emergency calls in Phoenix; when they can arrive depends on that company and the time of day.

Reporting a water emergency in Phoenix

• The City of Phoenix Water Services Department says that if you see a water or sewer emergency, such as a main break or overflow, you should call its 24/7 Emergency Hotline at 602-261-8000. Non-urgent leaks or water waste can be reported through the city's 24/7 online leak reporting site. [3]
• Phoenix Water Services explains that issues on the city's side, from the street to the water meter, are the City's responsibility, while issues after the water meter are the homeowner's. The department asks customers to contact it if an emergency leak requires field staff to turn off their water. [4]
• The City of Phoenix states that property owners are responsible for maintaining and repairing the sewer and water lines that run through their property and connect to the City's main lines. Condo residents are told to check with their homeowners association, since responsibilities may vary. [5]

Other common plumbing calls in Phoenix

• Water Heater Repair: at 10 to 17.6 grains per gallon, sediment builds fast in tank heaters. Rumbling, lost hot water and leaks follow.
• Water Softener Installation: many Phoenix households soften to protect water heaters, fixtures and appliances from scale.
• Leak Detection: supply lines under slab foundations hide leaks until the water bill or a warm floor gives them away.

Phoenix facts behind this page

• Phoenix water comes mostly from the Salt, Verde and Colorado rivers, with about 2% from roughly 20 city wells. Hardness in the city's 2025 report ranged from 172 to 302 ppm (10 to 17.6 grains per gallon), and the city notes hardness can cause scaling in pipes, water heaters and fixtures. [1]
• The median home in Phoenix was built in 1986. [2]
• About 40% of Phoenix's housing units were built before 1980, the era of galvanized steel supply pipe, cast iron drains and clay sewer laterals. [2]
• The City of Phoenix Water Services Department says that if you see a water or sewer emergency, such as a main break or overflow, you should call its 24/7 Emergency Hotline at 602-261-8000. Non-urgent leaks or water waste can be reported through the city's 24/7 online leak reporting site. [3]
• Phoenix Water Services explains that issues on the city's side, from the street to the water meter, are the City's responsibility, while issues after the water meter are the homeowner's. The department asks customers to contact it if an emergency leak requires field staff to turn off their water. [4]
• The City of Phoenix states that property owners are responsible for maintaining and repairing the sewer and water lines that run through their property and connect to the City's main lines. Condo residents are told to check with their homeowners association, since responsibilities may vary. [5]