Emergency Plumbing in Orlando, FL

Who to call in Orlando

Leaks on the street side of the water meter, a broken main or no water on the whole street are for the water utility: in Orlando that is Orlando Utilities Commission. Check its website or your water bill for its emergency line.

Leaks, backups and failures on your side of the meter, inside the house or in your sewer lateral, are a plumber's job. Call us and we connect you with an independent, licensed plumbing company that handles emergency calls in Orlando; when they can arrive depends on that company and the time of day.

Reporting a water emergency in Orlando

• The City of Orlando asks residents to report sewer overflows, backups or stoppages as soon as possible by calling the Water Reclamation Division at 407.246.2213; the division, at 5100 LB McLeod Road, responds quickly to limit environmental and public health impacts. [3]
• OUC operates a 24-hour reporting line at (407) 423-9018. For a suspected broken line or leak, OUC says you may need to turn off the house valve or close the shut-off valve at the water meter; for low or no water, check that both valves are fully open. [4]
• Orlando Utilities Commission (OUC) says it is responsible for water mains and service lines up to and including the water meter. Any leak or break on the house line from the meter to the structure, including irrigation, backflow devices, hose connections and internal plumbing, is the property owner's responsibility. For a suspected break, OUC says you may need to close the house valve or the meter shut-off. [4]
• OUC asks Orlando customers to call its customer service line, staffed 24/7 at (407) 423-9018, to report hazardous conditions including a water main break or a broken or missing water meter lid. If you have low pressure or no water at all, OUC advises first checking that the house valve is fully open and that the shut-off valve at the water meter is open. [4]

Other common plumbing calls in Orlando

• Water Heater Replacement: homes from the 1990s–2000s growth years are replacing original heaters.
• Toilet Repair: builder-grade toilets in newer homes wear out, with running and base leaks.

Orlando facts behind this page

• OUC draws water from the Lower Floridan Aquifer, about a quarter mile below ground, and treats it with ozone to remove hydrogen sulfide. Average hardness is about 129 ppm (7 grains per gallon). [1]
• The median home in Orlando was built in 1995. [2]
• About 29% of Orlando's housing units were built before 1980, the era of galvanized steel supply pipe, cast iron drains and clay sewer laterals. [2]
• The City of Orlando asks residents to report sewer overflows, backups or stoppages as soon as possible by calling the Water Reclamation Division at 407.246.2213; the division, at 5100 LB McLeod Road, responds quickly to limit environmental and public health impacts. [3]
• OUC operates a 24-hour reporting line at (407) 423-9018. For a suspected broken line or leak, OUC says you may need to turn off the house valve or close the shut-off valve at the water meter; for low or no water, check that both valves are fully open. [4]
• Orlando Utilities Commission (OUC) says it is responsible for water mains and service lines up to and including the water meter. Any leak or break on the house line from the meter to the structure, including irrigation, backflow devices, hose connections and internal plumbing, is the property owner's responsibility. For a suspected break, OUC says you may need to close the house valve or the meter shut-off. [4]
• OUC asks Orlando customers to call its customer service line, staffed 24/7 at (407) 423-9018, to report hazardous conditions including a water main break or a broken or missing water meter lid. If you have low pressure or no water at all, OUC advises first checking that the house valve is fully open and that the shut-off valve at the water meter is open. [4]