Plumbing emergency · Omaha, NE
Emergency Plumbing in Omaha, NE
For a burst pipe, major leak or sewage backup in Omaha, shut off the water first, then call. Problems on the street side of the meter go to Metropolitan Utilities District; anything on your side goes to a licensed plumber, and we connect you with one.
By calling, you agree to be connected with an independent plumbing contractor serving your area. Calls may be recorded for quality and training. The call and referral are free, and you are never obligated to hire.- Licensed local plumbers
- Free call and referral
- You approve the quote first
Call now for
- Burst pipes
- Major leaks
- Sewage backups
- Overflowing toilets
- Leaking water heaters
Emergency plumbing services in Omaha
- Burst Pipe RepairStopping and repairing burst or split pipes.
- Sewer BackupSewage coming up through floor drains, tubs or toilets.
- Water Heater RepairNo hot water, leaking tank, strange noises or uneven temperature.
- Leak DetectionHidden leaks behind walls, ceilings or floors, or a bill that suddenly jumps.
- Frozen Pipe RepairThawing frozen lines safely and fixing freeze damage.
- Sump Pump Repair and InstallationSump pumps that fail, run constantly or need replacing.
Emergencies we connect you with help for
- Burst or split pipes
- Water leaking through a ceiling
- Sewage backing up into drains
- An overflowing toilet that won't stop
- A water heater leaking from the tank
- No water in the house
Emergencies most likely in Omaha homes
- Omaha sees long, hard freezes. Burst pipes usually show up when the pipe thaws, so check exposed lines, garages and crawlspaces after a hard freeze.
- 60% of Omaha's homes were built before 1980 (median year built 1974). Aging galvanized supply pipe and cast iron or clay sewer lines are behind many sudden leaks and backups in homes of that age.
- Deep frost and subzero cold snaps freeze pipes in exterior walls and unheated spaces.
- Spring storms and snowmelt raise groundwater around basements.
- Typical home built
- 1974
- Homes before 1980
- 60%
- Winter freezes
- Long, hard freezes
The first five minutes
- 1Shut off the waterMain shutoff, or the fixture's own valve.
- 2Cut power near waterOnly from a dry spot.
- 3Gas smell: leave firstCall the gas utility or 911 from outside.
- 4Call and describe itSay what failed and when.
What affects the price
The plumbing company sets the price after seeing the job; ask for it in writing before work starts.
- Time of day, weekends and holidays
- What failed and how much water got out
- Access to the pipe or fixture
- Whether a temporary fix or a full repair is done first
- Parts the plumber has to source
Plumbing work we connect Omaha homeowners with
Sewer BackupSewage coming up through floor drains, tubs or toilets. Water Heater RepairNo hot water, leaking tank, strange noises or uneven temperature. Leak DetectionHidden leaks behind walls, ceilings or floors, or a bill that suddenly jumps. Frozen Pipe RepairThawing frozen lines safely and fixing freeze damage. Sump Pump Repair and InstallationSump pumps that fail, run constantly or need replacing.
Emergency Plumbing in Omaha: questions
What number do I call for a water emergency in Omaha?
Call M.U.D.'s 24/7 Emergency Hotline at 402.554.7777 for water main breaks and other water-related emergencies.
Who fixes a broken water service line in Omaha?
The property owner does, using a city-licensed master plumber and an M.U.D. permit; M.U.D. repairs only mains and the corporation valve.
Is there a 24-hour number in Omaha for a water main break near my house?
Yes. M.U.D. answers water and gas emergencies around the clock at 402.554.7777. Main breaks are the utility's job; leaks and bursts inside your home call for an emergency plumber.
What should I do first if I smell gas near my water heater in Omaha?
M.U.D. says leave the building immediately without touching switches or phones, then call 402.554.7777 or 911 from a safe place. A plumber should only work on gas appliances after the utility clears it.
Who fixes a water main break on my street in Omaha?
Metropolitan Utilities District handles mains and the service line up to the meter. A plumber handles the line from the meter to the house and everything inside.
What should I do if a pipe bursts during a Omaha freeze?
Close the main shutoff, open the faucets to drain the lines, and keep heat on. In Omaha, check garages, crawlspaces and exterior walls first.
Are older Omaha homes more likely to have plumbing emergencies?
Age matters: the median Omaha home was built in 1974 and 60% predate 1980. Homes of that era typically have copper supply, early plastic (ABS or PVC) drains, some cast iron.
Is frozen pipe repair a common emergency in Omaha?
Deep frost and subzero cold snaps freeze pipes in exterior walls and unheated spaces.
Is sump pump repair and installation a common emergency in Omaha?
Spring storms and snowmelt raise groundwater around basements.
Emergency Plumbing near Omaha
More plumbing services in Omaha
- Frozen Pipe Repair in Omaha, NEFrozen Pipe Repair in Omaha, NE: deep frost and subzero cold snaps freeze pipes in exterior walls and unheated spaces.
- Sump Pump Repair in Omaha, NESump Pump Repair in Omaha, NE: spring storms and snowmelt raise groundwater around basements.
- All plumbing services in OmahaEvery plumbing service available to Omaha homes.
Local rules and details for Omaha
Who to call in Omaha
Leaks on the street side of the water meter, a broken main or no water on the whole street are for the water utility: in Omaha that is Metropolitan Utilities District. Check its website or your water bill for its emergency line.
Leaks, backups and failures on your side of the meter, inside the house or in your sewer lateral, are a plumber's job. Call us and we connect you with an independent, licensed plumbing company that handles emergency calls in Omaha; when they can arrive depends on that company and the time of day.
Reporting a water emergency in Omaha
- Omaha's Metropolitan Utilities District operates a 24/7 Emergency Hotline at 402.554.7777. M.U.D. considers water main breaks emergencies, alongside gas leaks and carbon monoxide symptoms, and says if you have a water-related emergency, call that number; when in doubt, call immediately. [3]
- M.U.D. is responsible for water mains and the corporation valve in Omaha, but the property owner owns and maintains the water service line. Repairs must be made by a master plumber licensed by your city, with an M.U.D. permit first. M.U.D. may turn water off if a broken service line causes damage, and the owner pays disconnect charges. [4]
- Metropolitan Utilities District (M.U.D.), Omaha's water and gas utility, says customers with a water-related emergency should call 402.554.7777, where personnel are ready to assist 24/7. M.U.D. classifies gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks as emergencies, and advises, when in doubt, to call immediately. [5]
- M.U.D. instructs Omaha customers who smell gas not to try to locate the leak, but to leave the house or building right away without using electrical switches, appliances, lights, telephones or mobile devices, since an electrical charge could create a spark. Once safe, customers should call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1. [5]
Other common plumbing calls in Omaha
- Sewer Line Repair: about 60% of homes predate 1980, and older laterals crack, sag and let roots in.
Omaha facts behind this page
- Metropolitan Utilities District draws from the Missouri and Platte rivers and the Dakota sandstone aquifer, and lime-softens the water to about 170 mg/L (10 grains per gallon). [1]
- The median home in Omaha was built in 1974. [2]
- About 60% of Omaha's housing units were built before 1980, the era of galvanized steel supply pipe, cast iron drains and clay sewer laterals. [2]
- Omaha's Metropolitan Utilities District operates a 24/7 Emergency Hotline at 402.554.7777. M.U.D. considers water main breaks emergencies, alongside gas leaks and carbon monoxide symptoms, and says if you have a water-related emergency, call that number; when in doubt, call immediately. [3]
- M.U.D. is responsible for water mains and the corporation valve in Omaha, but the property owner owns and maintains the water service line. Repairs must be made by a master plumber licensed by your city, with an M.U.D. permit first. M.U.D. may turn water off if a broken service line causes damage, and the owner pays disconnect charges. [4]
- Metropolitan Utilities District (M.U.D.), Omaha's water and gas utility, says customers with a water-related emergency should call 402.554.7777, where personnel are ready to assist 24/7. M.U.D. classifies gas leaks, odor of gas, damaged lines, carbon monoxide symptoms and water main breaks as emergencies, and advises, when in doubt, to call immediately. [5]
- M.U.D. instructs Omaha customers who smell gas not to try to locate the leak, but to leave the house or building right away without using electrical switches, appliances, lights, telephones or mobile devices, since an electrical charge could create a spark. Once safe, customers should call M.U.D.'s emergency hotline at 402.554.7777 or 9-1-1. [5]
Sources (5)
- Metropolitan Utilities District, Water Quality · checked 2026-10-01
- U.S. Census Bureau, ACS 2024 1-year (B25035) · checked 2026-10-01
- Metropolitan Utilities District, Contact Us · checked 2026-10-19
- Metropolitan Utilities District, bill insert (March 2022) · checked 2026-10-19
- Metropolitan Utilities District, Emergency Info · checked 2026-10-20