Emergency Plumbing in Huntsville, AL

Who to call in Huntsville

Leaks on the street side of the water meter, a broken main or no water on the whole street are for the water utility: in Huntsville that is Huntsville Utilities. Check its website or your water bill for its emergency line.

Leaks, backups and failures on your side of the meter, inside the house or in your sewer lateral, are a plumber's job. Call us and we connect you with an independent, licensed plumbing company that handles emergency calls in Huntsville; when they can arrive depends on that company and the time of day.

Reporting a water emergency in Huntsville

• Huntsville Utilities directs customers with an electric, gas or water outage to call 256-535-4448 (53LIGHT), and to call 911 for life-threatening or medical emergencies. Residential customer service is 256-535-1200, Monday through Friday 8:00am to 5:00pm. [3]
• The City of Huntsville says water seen leaking from a potable (drinking) water supply pipe is not a wastewater emergency for Water Pollution Control. Situations that are not wastewater emergencies should be handled by calling a licensed plumber, while true sewer emergencies include visibly broken pipes, missing manhole covers and pipes damaged while digging. [4]
• Huntsville Utilities, which provides water service in Huntsville, lists a dedicated line for electric, gas or water service outages at 256-535-4448, separate from its main utilities number, 256-535-1200. The outage number is the one to use when water service drops out or a break is suspected in the street, while leaks inside the home are handled by a private plumber. [5]
• Huntsville Utilities' customer care policies say that when an underground or concealed water leak produces a water and sewer bill above average monthly consumption, the bill may be adjusted. Water above the prior three-month average is charged at the lowest residential tier rate and excess sewer charges are removed, but only one adjustment is permitted per year, normally covering no more than three months. [6]

Other common plumbing calls in Huntsville

• Water Heater Replacement: homes from the 1980s–2000s growth years are replacing heaters.
• Water Softener Installation: areas served by harder well water see more scale.

Huntsville facts behind this page

• Huntsville Utilities treats Tennessee River and Guntersville Lake water at three surface plants (about 65 to 75 mg/L hardness) and pumps groundwater from limestone aquifers (about 160 to 170 mg/L). [1]
• The median home in Huntsville was built in 1986. [2]
• About 41% of Huntsville's housing units were built before 1980, the era of galvanized steel supply pipe, cast iron drains and clay sewer laterals. [2]
• Huntsville Utilities directs customers with an electric, gas or water outage to call 256-535-4448 (53LIGHT), and to call 911 for life-threatening or medical emergencies. Residential customer service is 256-535-1200, Monday through Friday 8:00am to 5:00pm. [3]
• The City of Huntsville says water seen leaking from a potable (drinking) water supply pipe is not a wastewater emergency for Water Pollution Control. Situations that are not wastewater emergencies should be handled by calling a licensed plumber, while true sewer emergencies include visibly broken pipes, missing manhole covers and pipes damaged while digging. [4]
• Huntsville Utilities, which provides water service in Huntsville, lists a dedicated line for electric, gas or water service outages at 256-535-4448, separate from its main utilities number, 256-535-1200. The outage number is the one to use when water service drops out or a break is suspected in the street, while leaks inside the home are handled by a private plumber. [5]
• Huntsville Utilities' customer care policies say that when an underground or concealed water leak produces a water and sewer bill above average monthly consumption, the bill may be adjusted. Water above the prior three-month average is charged at the lowest residential tier rate and excess sewer charges are removed, but only one adjustment is permitted per year, normally covering no more than three months. [6]