Plumbing emergency · El Paso, TX
Emergency Plumbing in El Paso, TX
For a burst pipe, major leak or sewage backup in El Paso, shut off the water first, then call. Problems on the street side of the meter go to El Paso Water; anything on your side goes to a licensed plumber, and we connect you with one.
By calling, you agree to be connected with an independent plumbing contractor serving your area. Calls may be recorded for quality and training. The call and referral are free, and you are never obligated to hire.- Licensed local plumbers
- Free call and referral
- You approve the quote first
Call now for
- Burst pipes
- Major leaks
- Sewage backups
- Overflowing toilets
- Leaking water heaters
Emergency plumbing services in El Paso
- Burst Pipe RepairStopping and repairing burst or split pipes.
- Sewer BackupSewage coming up through floor drains, tubs or toilets.
- Water Heater RepairNo hot water, leaking tank, strange noises or uneven temperature.
- Leak DetectionHidden leaks behind walls, ceilings or floors, or a bill that suddenly jumps.
- Frozen Pipe RepairThawing frozen lines safely and fixing freeze damage.
- Sump Pump Repair and InstallationSump pumps that fail, run constantly or need replacing.
Emergencies we connect you with help for
- Burst or split pipes
- Water leaking through a ceiling
- Sewage backing up into drains
- An overflowing toilet that won't stop
- A water heater leaking from the tank
- No water in the house
Emergencies most likely in El Paso homes
- Freezes are occasional in El Paso, which is exactly why they cause damage: pipes in attics, exterior walls and outdoor spigots often aren't protected. In a cold snap, know where your main shutoff is before you need it.
- 43% of El Paso's homes were built before 1980 (median year built 1985). Aging galvanized supply pipe and cast iron or clay sewer lines are behind many sudden leaks and backups in homes of that age.
- Most homes are on slabs, where supply line leaks stay hidden under the floor.
- Desert winters bring hard overnight freezes that catch exposed pipes, hose bibs and backflow devices.
- Typical home built
- 1985
- Homes before 1980
- 43%
- Winter freezes
- Occasional hard freezes
The first five minutes
- 1Shut off the waterMain shutoff, or the fixture's own valve.
- 2Cut power near waterOnly from a dry spot.
- 3Gas smell: leave firstCall the gas utility or 911 from outside.
- 4Call and describe itSay what failed and when.
What affects the price
The plumbing company sets the price after seeing the job; ask for it in writing before work starts.
- Time of day, weekends and holidays
- What failed and how much water got out
- Access to the pipe or fixture
- Whether a temporary fix or a full repair is done first
- Parts the plumber has to source
Plumbing work we connect El Paso homeowners with
Burst Pipe RepairStopping and repairing burst or split pipes. Sewer BackupSewage coming up through floor drains, tubs or toilets. Water Heater RepairNo hot water, leaking tank, strange noises or uneven temperature. Leak DetectionHidden leaks behind walls, ceilings or floors, or a bill that suddenly jumps. Frozen Pipe RepairThawing frozen lines safely and fixing freeze damage. Sump Pump Repair and InstallationSump pumps that fail, run constantly or need replacing.
Emergency Plumbing in El Paso: questions
How do I report a water main break in El Paso?
Call El Paso Water at 915-594-5500 and press option 6 between 7 am and midnight, or use the online form overnight.
What should I do first if a pipe is leaking in my El Paso home?
El Paso Water says to isolate the leak or call a plumber, and if you can't isolate it, temporarily turn off the valve at the meter.
Who do I call in El Paso if water is gushing from the street at 2 a.m.?
Report it to El Paso Water at 915-594-5500, option 6. Between midnight and 7 am the utility asks customers to use its online emergency form; its crews still respond 24 hours a day.
Can El Paso Water credit my bill after an emergency leak repair under my slab?
Possibly. EPWater adjusts bills for hidden leaks adding over 10 ccf of usage if you email repair details within 60 days of the fix. It covers lost water only, not the plumber's bill.
Who fixes a water main break on my street in El Paso?
El Paso Water handles mains and the service line up to the meter. A plumber handles the line from the meter to the house and everything inside.
What should I do if a pipe bursts during a El Paso freeze?
Close the main shutoff, open the faucets to drain the lines, and keep heat on. Because freezes are occasional in El Paso, many homes have pipes in attics or exterior walls; those are the usual breaks.
Are older El Paso homes more likely to have plumbing emergencies?
Age matters: the median El Paso home was built in 1985 and 43% predate 1980. Homes of that era typically have copper or CPVC supply, plastic drains, and in some homes gray polybutylene supply pipe.
Is slab leak repair a common emergency in El Paso?
Most homes are on slabs, where supply line leaks stay hidden under the floor.
Is frozen pipe repair a common emergency in El Paso?
Desert winters bring hard overnight freezes that catch exposed pipes, hose bibs and backflow devices.
Emergency Plumbing near El Paso
- Emergency Plumbing in Houston, TXPlumbing emergency in Houston, TX? Who to call (Houston Public Works or a plumber), what to shut off first, and the emergencies most likely in Houston homes.
- Emergency Plumbing in San Antonio, TXPlumbing emergency in San Antonio, TX? Who to call (San Antonio Water System or a plumber), what to shut off first, and the emergencies most likely in San Antonio homes.
- Emergency Plumbing in Dallas, TXPlumbing emergency in Dallas, TX? Who to call (City of Dallas or a plumber), what to shut off first, and the emergencies most likely in Dallas homes.
- Emergency Plumbing in Arlington, TXPlumbing emergency in Arlington, TX? Who to call (City of Arlington or a plumber), what to shut off first, and the emergencies most likely in Arlington homes.
- Emergency Plumbing in Lubbock, TXPlumbing emergency in Lubbock, TX? Who to call (City of Lubbock or a plumber), what to shut off first, and the emergencies most likely in Lubbock homes.
- Emergency Plumbing in Garland, TXPlumbing emergency in Garland, TX? Who to call (City of Garland or a plumber), what to shut off first, and the emergencies most likely in Garland homes.
More plumbing services in El Paso
- Water Heater Repair in El Paso, TXWater Heater Repair in El Paso, TX: moderately hard to hard water deposits scale and sediment in tank heaters over time.
- Slab Leak Repair in El Paso, TXSlab Leak Repair in El Paso, TX: most homes are on slabs, where supply line leaks stay hidden under the floor.
- Frozen Pipe Repair in El Paso, TXFrozen Pipe Repair in El Paso, TX: desert winters bring hard overnight freezes that catch exposed pipes, hose bibs and backflow devices.
- All plumbing services in El PasoEvery plumbing service available to El Paso homes.
Local rules and details for El Paso
Who to call in El Paso
Leaks on the street side of the water meter, a broken main or no water on the whole street are for the water utility: in El Paso that is El Paso Water. Check its website or your water bill for its emergency line.
Leaks, backups and failures on your side of the meter, inside the house or in your sewer lateral, are a plumber's job. Call us and we connect you with an independent, licensed plumbing company that handles emergency calls in El Paso; when they can arrive depends on that company and the time of day.
Reporting a water emergency in El Paso
- El Paso Water says to report a water main break, wastewater problem or stormwater issue by calling 915-594-5500 and pressing option 6. Emergency phone lines are staffed from 7 am to midnight; between midnight and 7 am, emergencies should be reported using the utility's online form, and emergency crews remain available 24 hours a day. [3]
- For a visible leak, El Paso Water advises trying to isolate the leak and make the repair or call a plumber. If you cannot isolate it, the utility suggests turning off the valve at the meter as a temporary measure to reduce a possible high bill, then turning it back on as needed. [4]
- El Paso Water handles water, wastewater and stormwater emergencies 24 hours a day. To report a water main break, wastewater problem or stormwater issue, customers call 915-594-5500 and press option 6. The phone lines are staffed from 7 am to midnight; between midnight and 7 am, emergencies are reported through EPWater's online form, while emergency crews remain available around the clock. [5]
- El Paso Water offers a bill adjustment for eligible hidden leaks, such as those behind a wall, underground or under a foundation, that raise consumption by more than 10 ccf. Customers must email a request within 60 days of the repair with repair details and a bill showing usage back to normal. The adjustment covers only lost water, not repair costs, and is limited to one per rolling 24 months. [4]
Other common plumbing calls in El Paso
- Water Heater Repair: moderately hard to hard water deposits scale and sediment in tank heaters over time.
El Paso facts behind this page
- El Paso operates the world's largest inland desalination plant, which can produce up to 27.5 million gallons of fresh water a day from brackish Hueco Bolson groundwater. [1]
- The median home in El Paso was built in 1985. [2]
- About 43% of El Paso's housing units were built before 1980, the era of galvanized steel supply pipe, cast iron drains and clay sewer laterals. [2]
- El Paso Water says to report a water main break, wastewater problem or stormwater issue by calling 915-594-5500 and pressing option 6. Emergency phone lines are staffed from 7 am to midnight; between midnight and 7 am, emergencies should be reported using the utility's online form, and emergency crews remain available 24 hours a day. [3]
- For a visible leak, El Paso Water advises trying to isolate the leak and make the repair or call a plumber. If you cannot isolate it, the utility suggests turning off the valve at the meter as a temporary measure to reduce a possible high bill, then turning it back on as needed. [4]
- El Paso Water handles water, wastewater and stormwater emergencies 24 hours a day. To report a water main break, wastewater problem or stormwater issue, customers call 915-594-5500 and press option 6. The phone lines are staffed from 7 am to midnight; between midnight and 7 am, emergencies are reported through EPWater's online form, while emergency crews remain available around the clock. [5]
- El Paso Water offers a bill adjustment for eligible hidden leaks, such as those behind a wall, underground or under a foundation, that raise consumption by more than 10 ccf. Customers must email a request within 60 days of the repair with repair details and a bill showing usage back to normal. The adjustment covers only lost water, not repair costs, and is limited to one per rolling 24 months. [4]
Sources (5)
- El Paso Water, Desalination · checked 2026-10-01
- U.S. Census Bureau, ACS 2024 1-year (B25035) · checked 2026-10-01
- El Paso Water, Contact Us · checked 2026-10-19
- El Paso Water, Water Leak Adjustment FAQs · checked 2026-10-19
- El Paso Water, Report a Problem or Emergency · checked 2026-10-20